Before the Sprint starts, we pick one metric together. It is always something the system itself controls, so it is fair to both of us. We measure it over the first 20 business days after go-live. If we miss it, we refund half your Sprint fee, $3,000.
Examples of metrics we guarantee:
- Catch test. We plant 5 known problems in a copy of your data, like a product about to sell out or a discount left running. The brief flags all 5 by the next morning.
- Speed. Every shipment gets quotes from your full forwarder list, compared on landed cost, within 2 business days.
- Reliability. Your morning brief arrives by 7 a.m. on at least 19 of those 20 business days, and tells you when a data source goes quiet.
- Time back. The weekly numbers report that takes 3 hours now takes under 15 minutes.
Dollar results, like money saved or revenue protected, show up in your monthly saves log. They depend on markets and on your decisions, so we report them instead of promising them.
Run is month to month, and you can cancel with 30 days notice.